Grace Reply
AI email assistant for small business

Your inbox, triaged before 7 AM.

We build a custom AI agent that knows your prices and your rules. It sorts every customer email, drafts the reply, and flags the one that cannot wait. You approve before anything is sent.

Book a free 30-minute call See how we build it

Built on Microsoft 365, Microsoft Foundry and GitHub Copilot. No code for you to maintain.

7:00AM · MONDAY 38 new since last night
  • Robert Kane10:04 PM Re: last week's repair — it's leaking again, water on the floor ComplaintEscalated to you
  • Elena Ruiz6:41 AM Water heater making a loud banging noise New jobDraft ready
  • Sam Okafor5:47 AM Can we move Thursday's appointment? SchedulingDraft ready
  • Linda Park11:18 PM Question about invoice 4471 BillingDraft ready
Draft reply · Elena RuizSource: price-sheet.md

Hi Elena, thanks for reaching out. A standard 40–50 gallon water heater replacement runs $1,800–$2,400 installed; a tankless installation runs $3,900–$4,800. Final quote after an on-site visit. Our coordinator will confirm a time with you.

Approve & sendEdit
The problem

Revenue, routine and risk, all in one inbox.

Every email has to be opened, read, thought through and answered with care. The owner does it last: between jobs, after dinner. Four kinds of email hide in there.

New job

"Roughly what would a replacement cost?"

A job worth thousands, if you reply before they call the next company.

Scheduling

"Something came up. Can we move Thursday?"

Routine, but the customer still needs a quick, correct answer.

Billing

"I think I was overcharged."

Needs care and clear facts from your own price list.

Complaint

"The leak is back and the floor is warping."

One careless reply becomes a one-star review or a legal dispute.

Option 1 · Falls short

Hire someone to watch the inbox

  • A real person reads every email
  • Headcount is expensive for a small team
  • Coverage ends when the shift ends
Option 2 · Falls short

Paste emails into a generic chatbot

  • Polished text in seconds
  • Doesn't know your prices or policies
  • A black box you cannot adjust
Option 3 · What we build

Your own agent, grounded in your business

  • Quotes only your prices and rules
  • Works 24/7 in the Microsoft cloud
  • You approve every reply
How we build it

From your 7 AM inbox to a live agent, in eight steps.

The same end-to-end path Microsoft demonstrates for small businesses. We do the whole path for you, including the last connection to your live inbox.

  1. 01

    Read your inbox with you

    A 30-minute call. We find the kinds of email you get, which ones bring revenue, and which ones carry risk.

    Your part30 minutes and a look at a typical morning.
  2. 02

    Write your business down

    Your price sheet and your service policy, in plain English: hours, service area, cancellation fee, complaint rules, safety rules. This is what makes the agent yours.

    Your partReview two short documents. Change a line any time later.
  3. 03

    Build your agent

    We write the agent's job description and let GitHub Copilot build it on Microsoft Foundry. Every change is versioned, with an undo button.

    Your partNothing. No code to read or maintain.
  4. 04

    Taste-test it on your real emails

    We run your typical messages through the agent before it goes live: a new job, a schedule change, a billing question, an angry complaint.

    Your partRead the drafts. Tell us what sounds wrong.
  5. 05

    Choose the best AI model

    We compare models side by side on your hardest email and pick the one that matches your tone and budget. You are never locked into one model.

    Your partPick the reply you like better.
  6. 06

    Run it 24/7 in the cloud

    The agent moves off the laptop to a hosted agent in Microsoft Foundry. Customers who write at 2 AM get handled by morning. No server to manage.

    Your partAn Azure subscription in your company's name.
  7. 07

    Connect your live inbox

    A Copilot Studio workflow watches Outlook. Each new email goes to the agent. Escalations go to a person. Approved replies go out. Every interaction is logged.

    Your partApprove or edit drafts, in Outlook or Teams.
  8. 08

    Use it where your team works, and see it think

    The agent appears in Microsoft Teams and Microsoft 365 Copilot. Each run is traced: which documents it read, why it escalated, which model answered.

    Your partUse it. We keep it tuned.
What makes it yours

Change two files, change the business.

Think of it like a kitchen. The recipe and the taste test are ours, refined on every client. The ingredients are yours: the facts no AI model has ever seen.

The recipe · before building

The agent's job description

SPEC.md
copilot-instructions.md

What to classify, when to escalate, what a good reply looks like. Read by GitHub Copilot when it builds the agent.

The ingredients · in every reply

Your prices and your rules

docs/price-sheet.md
docs/service-policy.md

"$95 diagnostic visit, credited toward the repair." "Gas smell: leave the home and call 911 first." Read by the agent every time.

The taste test · before going live

Your typical emails

sample-inquiries/
new-job · complaint · billing

Realistic test messages, so you see every draft before a real customer does.

Safety by design

Nothing reaches a customer without your OK.

The live workflow, exactly as it runs in your Microsoft 365:

  1. OutlookNew email arrivesYour normal inbox. Nothing changes for customers.
  2. Your agentRead, classify, draftGrounded in your price sheet and policy.
  3. DecisionEscalate?Complaints, water damage, gas smell, low confidence.
  4. YouHuman reviewApprove, edit or call the customer.
  5. OutlookReply sentFrom your own address, in your words.
  6. DataverseLoggedEvery email and decision, on record.

Your data stays in your tenant

The agent runs in your company's own Azure and Microsoft 365 accounts. You own the subscription and the files.

No invented prices

The agent quotes only what your price sheet says, always as an estimate. A human confirms every appointment.

Every step on record

Tracing shows which documents the agent read, how it classified, and why it escalated.

Built on tools you already trust

One connected Microsoft path. Zero hand-written code.

Small businesses are moving from trying AI to running it: 31% already use autonomous agents, and 78% plan to spend more on AI this year.

Microsoft 365 & Outlook Microsoft Teams Microsoft Foundry GitHub Copilot Copilot Studio Microsoft Agent Framework Model choice: OpenAI, Anthropic, Mistral and more

Source: IDC Worldwide SMB Market Profile Update, April 2026; IDC, The SMB AI Adoption Journey. Product names are trademarks of their owners. Grace Reply is an independent service provider.

Questions

What owners ask first.

Will the agent send emails on its own?

No. Every reply is a draft until a person approves it. Complaints and safety issues are escalated to you with a reason.

Do I need to know how to code?

No. Your business is described in plain-English documents. To change a price or a rule, you change a line of text.

What do I need to have already?

Microsoft 365 with Outlook works best. We set up the Azure subscription and Microsoft Foundry project in your company's name, so you own everything.

We use Gmail. Can you still help?

Yes, with a different inbox connector. We confirm the best option on the discovery call.

What does it cost?

A fixed setup price, quoted after the discovery call, plus your own Microsoft usage costs. Optional monthly tuning and support.

Is it only for email?

Email triage is where we start, because it pays back fastest. The same agent can later take on scheduling, quotes or follow-ups.

Start with one inbox

Show us your 7 AM. We show you the agent.

A free 30-minute call. Bring a typical morning of email. You leave with a clear plan, a fixed price and a timeline.

Write to us info@gracereply.com